Shipping Policy: HotelPillows.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our shipping policy and contact our bedding experts if you have any further questions:
HotelPillows.com shall not be liable for (i) any incidental or consequential damages or (ii) failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, labor difficulties, accident, inability to obtain product, vendor backorders, vendor difficulties, short shipments, and other causes that are beyond the control of HotelPillows.com. Guarantee only includes ground residential shipping in the continental USA. It does not include international shipping or PO boxes
How long does it take for my order to ship?
Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): All orders received by 2 pm EST will be processed and will usually go out the same business day. Please note there may be processing delays due to the following: stock or backorder status, incorrect or incomplete shipping address provided, or incorrect payment or billing information provided. Transit times are estimates. We cannot make transit time guarantees on non-expedited orders. If you must have your order by a certain date, please choose the appropriate expedited option at checkout.This is the most economical method of shipping and will most likely be shipped via UPS Sure Post where the order is shipped by UPS, but delivered by the US Postal Service.
Expedited Shipping (1 and 2 day air) Orders must be received by 10 a.m. EST to ship same day. If received after 10 a.m., orders will ship the following business day, Monday-Friday (excluding holidays), as FedEx & UPS do not deliver expedited orders on weekends.
Shipping Rates and Delivery Options
We have four domestic (contiguous US states) flat rate shipping options:
Savvy Shipper - Free over $99, and $9.99 if under. Delivered by USPS, in partnership with FedEx smartpost. After your order is processed, transit time typically is 4 to 9 business days, with delivery Tuesday-Saturday. This applies for the continental USA only
Domestic Ground ($15.00) Delivered by FedEx Ground. After your order is processed, transit time is typically 2 to 5 business days, with delivery Tuesday-Saturday. This applies for the continental USA only
Expedited 1 Day and 2 Day Air : Via FedEx Or UPS. For orders placed before 10 a.m. EST, delivery is 1- 2 business days (depending on method selected), Monday-Friday*
Alaska/Hawaii/US Territories :Via USPS Parcel or Priority (depending on method selected). Transit time is either 5-14 business days (Parcel - $15) or 1-3 business days (Priority $40)
*All expedited orders must be received by 10 a.m. EST to ship that day. If received after 10 a.m., such orders will ship the following business day, Monday-Friday (excluding holidays), as FedEx & UPS does not deliver expedited orders on weekends.
Have a PO Box? We recommend providing a physical address as PO boxes take a significantly longer amount of time (up to 14 days). All PO Box orders are shipped via USPS Parcel.
Savvy Shipper If you receive USPS deliveries to your PO box, please put both your physical address and your PO box in your ship to address. This will make sure that you receive your order no matter what shipping method is chosen.
Domestic Ground We cannot send PO box orders via domestic ground
Shipping to an APO? We’ll ship your order via USPS (transit time varies) for free over $99 and a flat $9.99 for orders under $99.